Support

FAQs

An email was sent to the address you provided your orthodontist with instructions to register your account for the Responsible Portal. Be sure to check your spam filter if you do not receive the registration email.

Select "Log In" from the menu of this page and select "Create an Account" then enter the email address you provided your orthodontist. Follow the instructions on the email to set up your account. Be sure to check your spam filter if you do not receive the email.

Select "Log In" from the menu of this page. Above the "Password" input field, click on the link named "Forgot". You will be prompted to enter your email address and an email will be sent to you with instructions on resetting your password.

For questions about your treatment, please contact your Orthodontist’s office.

Help Request

Please complete and submit the form below. An OrthoBanc Customer Care representative will contact you as soon as possible regarding your request.


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Note: Changes to your account must be requested four (4) business days prior to your draft date.


I also authorize OrthoBanc, LLC to contact me at any of the telephone numbers listed above regarding this account, including through use of an autodialer, or text or prerecorded messaging. I agree to notify OrthoBanc, LLC immediately if my cell phone number changes.

or call us at (800) 636-6600

Approved!
Your help request has been successfully submitted. If you need to contact us, please reference your Responsible ID number. Please allow up to 2 days for a response.